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How do I replace my card if lost, stolen or damaged?

  • Updated

Simply pick up a new Shell Escape card at any Shell Station, provide the details required to Shell Escape Centre and your existing account balance can be transferred over.

Your current Shell Escape card will be blocked and the new card will be activated.

Allow 48-72 hours before logging in again with your new Shell Escape card number.

You can reach out to Shell Escape Centre via email at ssc-loyalty@shell.com or call us at +65 6235 3261. Our operating hours are Monday to Friday, excluding Public Holidays, 8am to 6pm.

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